FIA closing their Melbourne office

Pro Bono ran an article talking about how the Fundraising Institute of Australia are closing their Melbourne office. It's a shame to see FIA closing their Melbourne office. What concerned me about this article was the following statement: "the absorption of member services roles into existing roles within the events, professional standards and administration areas of the organisation" If membership is a key income area it needs focus. If someone's primary role is running events, processing or administering standards those roles will always get priority - particularly over member sales. Who wants to risk rejection when you can be busy doing something you are comfortable doing.